FAQ

Orders are processed within 1–3 business days.

Delivery time depends on the warehouse location:

• US / EU: 3–7 business days
  
• International Delivery: 7–14 business days
  

A tracking number will be provided once the order ships.

Yes. Every order shipped from BluBry.com includes a unique tracking number, emailed automatically to you.

We work with verified fulfillment partners across the US, Europe, and international warehouses.

Your order ships from the warehouse closest to your location whenever possible.

Orders may be canceled only before they enter the processing stage.

Once your order has been shipped, it can no longer be canceled.

We accept returns for:

- Damaged items
- Defective items
- Incorrect items
- Missing parts
- Items significantly different from the product description

We do not accept returns for:

- Buyer’s remorse / change of mind
- Items damaged due to misuse
- Opened personal-care or hygiene products
- Customized / personalized items

Customers have 15 days after receiving the product to submit a return request through support@blubry.com

If the product is damaged or incorrect → BluBry covers the return shipping

For all other reasons → The customer is responsible for return shipping costs

Refunds are issued 3–7 business days after the returned item has been received and inspected by our fulfillment partner.

If the package is lost or stuck in transit, we will verify the tracking status.

If confirmed lost, you will receive a full refund or a replacement.

Most items ship in neutral, unbranded packaging to ensure fast fulfillment and customer privacy.

Customs duties or import taxes may apply depending on your country. These fees are the customer’s responsibility.

If the order has not yet been processed, we may be able to update the address. Once processing begins, address changes are not possible.